吳瑪麗女士現(xiàn)任新僑諾富特酒店總經(jīng)理。
她來自新加坡，但生命中一半多的時(shí)間都是在中國度過的。吳瑪麗女士見證了北京及上海兩大城市巨大的發(fā)展及變化。
作為一位名副其實(shí)的工作狂，吳女士對許多部門經(jīng)理及員工都給予過培訓(xùn)及指導(dǎo)，讓他們受益匪淺并在不同的跨國公司擔(dān)任重要職位。
吳女士不僅言出必行，而且真正踐行了雅高價(jià)值觀：信任、尊重、創(chuàng)新、績效、進(jìn)取精神。提供指導(dǎo)、培訓(xùn)及激勵(lì)他人，是她的本色。
過去的三年里，吳女士不僅使飯店超額完成預(yù)算指標(biāo)，平均出租率達(dá)到85%-95%，平均房價(jià)、可租房平均收入及利潤均得到穩(wěn)速增長，在首旅及雅高兩大管理集團(tuán)創(chuàng)下新高，更讓飯店獲得殊榮，被TTG旅業(yè)報(bào)評選為“北京最佳中檔酒店”。
吳女士努力提高及升級飯店產(chǎn)品，力爭向客人提供更好的體驗(yàn)。盡管日常工作繁忙，吳女士總會抽出時(shí)間與客人互動(dòng)，確保客人無論在飯店住宿或用餐都有一個(gè)愉快的體驗(yàn)。
除了向員工提供專業(yè)的培訓(xùn)及良好的工作氛圍，吳女士激勵(lì)及引導(dǎo)員工為客人提供高質(zhì)量的客戶服務(wù)，因?yàn)閰桥肯嘈拧皢T工滿意，客人才會滿意”，同時(shí)授權(quán)員工做決策以更好地處理問題。在中國保持良好的人際關(guān)系是職業(yè)生涯取得成功的關(guān)鍵，同時(shí)也是經(jīng)營取得成功的關(guān)鍵。
Ms. Wu is the general manager of novotel novotel.
She came from Singapore, but spent more than half of her life in China.
Ms wu witnessed the great development and change of Beijing and Shanghai.
As a real workaholic, Ms. Wu has trained and mentored many department managers and employees, who have benefited from the experience and held important positions in different multinational companies.
Ms wu not only delivers her words, but also practices the values of accor: trust, respect, innovation, performance and enterprising spirit.
Providing guidance, training, and motivating others is what she is.
For the past three years, ms wu make indicator overfulfilled budget hotel, not only the average occupancy rate of 85% - 85%, average housing prices, the rent average revenue and profits to get steady speed growth, in the Beijing capital tourism and accor management group to record highs, and won more restaurant, by TTG travel newspaper voted "best mid-range hotel Beijing.
Ms wu strives to improve and upgrade the hotel's products to provide a better experience for customers.
Despite the busy schedule, Ms. Wu always takes time to interact with guests to ensure that guests have a pleasant experience, whether they stay in a hotel or have a meal.
In addition to the staff to provide professional training and good working environment, ms wu, motivate and guide employees provide high quality customer service for the guest, because ms wu believes that "employee satisfaction, the guest satisfaction", at the same time authorized employees make decisions to better deal with the problem.
Maintaining good relationships in China is the key to a successful career and the key to success in business.
