I often wonder why, as the first industry brought in line with the international standards, China's hotel industry is still repeatedly insisting on the degree of specialization. After a visit to Hangzhou New Century Grand Hotel, the reasons are obvious.
As a business-featured hotel, Hangzhou New Century Grand Hotel poses additional emphasis on the conference reception, which is the upmost part of their daily work. With the forthcoming large scale of diversified international and domestic conferences, a mature reception group alone is not enough. In order to improve the quality of the hotel and to provide more professional and customized service, the hotel still has a long way to go.